Privacy Policy

1. Introduction

This Privacy Policy explains how ex606 (hereinafter "we", "us", "our", or "the Company") collects, uses, stores, shares, and protects your personal information when you access or use our online gaming platform at https://ex606.cam (the "Platform" or "Service"). We are committed to protecting your privacy and ensuring that your personal data is handled responsibly and in compliance with applicable data protection regulations in Indonesia.

By creating an account with ex606, accessing our website, or using any of our services, you acknowledge that you have read, understood, and agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree with any aspect of this Privacy Policy, you must immediately cease using our Service and refrain from providing any personal information to us.

2. Information We Collect

2.1 Information You Provide Directly

When you register for an account with ex606, we collect personal information that you voluntarily provide, including:

• Identity Information: Full legal name as it appears on your government-issued identification, date of birth, gender, nationality, and place of birth.
• Contact Information: Email address, mobile phone number with Indonesian country code (+62), residential address including street, city, province, and postal code.
• Account Credentials: Username, password (stored in encrypted format), and security questions/answers for account recovery.
• Financial Information: Indonesian bank account details (bank name, account number, account holder name), e-wallet information (OVO, DANA, GoPay, ShopeePay, LinkAja account identifiers), payment card details if applicable, and transaction history including deposits, withdrawals, bets placed, and winnings.
• Verification Documents: Copies of government-issued identification (KTP, passport, driver's license), proof of address documents (utility bills, bank statements, government correspondence), and photographic verification (selfies holding identification documents).
• Communication Records: All correspondence between you and our customer support team via live chat, email, WhatsApp, or other communication channels, including your inquiries, complaints, feedback, and our responses.

2.2 Information Collected Automatically

When you access and use the ex606 Platform, we automatically collect certain technical and usage information through cookies, web beacons, and similar tracking technologies:

• Device Information: Device type (desktop, mobile, tablet), operating system (Windows, macOS, Android, iOS), browser type and version, screen resolution, device identifiers (IMEI, MAC address), and device settings.
• Connection Information: IP address, internet service provider (ISP), geographic location data (country, region, city derived from IP address), connection speed, and network type (WiFi, mobile data).
• Usage Data: Pages visited on our Platform, time and date of visits, time spent on pages, clickstream data, search queries entered, games played, bet amounts and frequencies, login/logout times, session duration, and referral sources (how you arrived at our website).
• Cookie Data: Unique identifiers stored in cookies to remember your preferences, maintain your logged-in session, track your activity for analytics purposes, and personalize your experience.

2.3 Information from Third Parties

In limited circumstances, we may receive information about you from third-party sources to verify your identity, prevent fraud, or comply with legal obligations:

• Identity verification services that confirm your age, identity, and address against official government databases.
• Payment processors and financial institutions that provide transaction confirmation and fraud detection services.
• Credit reference agencies for enhanced due diligence on high-value transactions.
• Publicly available sources including social media profiles if you voluntarily link them to your ex606 account or use them for registration/login.

3. How We Use Your Information

ex606 processes your personal information for the following legitimate purposes:

3.1 Account Management and Service Delivery

• Creating, maintaining, and managing your gaming account on the ex606 Platform.
• Authenticating your identity when you log in and preventing unauthorized access to your account.
• Processing your deposits, withdrawals, and all financial transactions related to your gaming activity.
• Providing access to sports betting markets, live casino games, slot games, and all other gaming products offered on our Platform.
• Maintaining accurate records of your bets, wins, losses, bonuses, and account balance.
• Enabling you to set responsible gaming limits including deposit limits, loss limits, session timers, and self-exclusion periods.

3.2 Customer Support and Communication

• Responding to your inquiries, questions, complaints, and support requests via live chat, email, or other communication channels.
• Sending you important account notifications including deposit confirmations, withdrawal status updates, bonus crediting, security alerts, and Terms of Service updates.
• Providing technical support and troubleshooting assistance when you experience issues with our Platform.
• Conducting customer satisfaction surveys to improve our service quality (participation is voluntary).

3.3 Security, Fraud Prevention, and Legal Compliance

• Verifying your age to ensure you are at least 21 years old as required by Indonesian law and our Terms of Service.
• Conducting Know Your Customer (KYC) verification to confirm your identity and prevent identity theft.
• Detecting and preventing fraud, money laundering, terrorist financing, collusion, cheating, and other illegal or prohibited activities.
• Monitoring gameplay patterns and betting behavior to identify problem gambling indicators and enforce responsible gaming policies.
• Investigating suspected violations of our Terms & Conditions, bonus abuse, or unfair gaming practices.
• Complying with legal obligations including responding to lawful requests from government authorities, courts, or law enforcement agencies.
• Protecting our rights, property, and safety, as well as the rights, property, and safety of our users and the general public.

3.4 Platform Improvement and Personalization

• Analyzing usage patterns and user behavior to improve our Platform's functionality, performance, and user experience.
• Personalizing content, game recommendations, and promotional offers based on your preferences and gaming history.
• Conducting internal research and analytics to develop new features, products, and services.
• Testing new Platform features and conducting A/B testing to optimize user interface and engagement.

3.5 Marketing and Promotional Communications (With Your Consent)

• Sending you information about new games, special promotions, bonuses, tournaments, and other offers that may interest you.
• Providing personalized marketing communications based on your gaming preferences and activity history.
• Inviting you to participate in special events, competitions, or loyalty programs.

4. How We Share Your Information

ex606 does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information with the following categories of recipients for the purposes described in this Privacy Policy:

4.1 Service Providers and Business Partners

We work with trusted third-party service providers who assist us in operating our Platform and delivering services to you. These providers have access to your personal information only to the extent necessary to perform their functions and are contractually obligated to maintain confidentiality:

• Payment Processors: Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI, Bank Permata) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) that process your deposits and withdrawals.
• Game Providers: Software developers and game studios that supply casino games, slots, and other gaming content on our Platform.
• Identity Verification Services: Third-party KYC and age verification providers that confirm your identity and eligibility to use our Service.
• Cloud Hosting and IT Infrastructure: Companies that provide server hosting, data storage, backup services, and technical infrastructure to keep our Platform operational and secure.
• Customer Support Services: Third-party platforms and tools used to deliver live chat, email support, and customer relationship management.
• Analytics and Performance Monitoring: Services that help us analyze Platform usage, track performance metrics, and identify technical issues.

4.2 Legal and Regulatory Authorities

We may disclose your personal information to government authorities, regulators, law enforcement agencies, or courts when required by law or when we believe in good faith that such disclosure is necessary to:

• Comply with legal obligations, court orders, subpoenas, or other lawful government requests.
• Investigate, prevent, or take action regarding suspected illegal activities, fraud, security threats, or violations of our Terms of Service.
• Protect the rights, property, or safety of ex606, our users, or the public.
• Respond to claims that any content on our Platform violates third-party rights.
• Cooperate with regulatory investigations or audits related to gambling operations, anti-money laundering compliance, or consumer protection.

4.3 Business Transfers

In the event that ex606 undergoes a business transition such as a merger, acquisition, sale of assets, bankruptcy, or reorganization, your personal information may be transferred to the successor entity as part of the transaction. We will notify you via email and/or prominent notice on our Platform of any such change in ownership or control of your personal information, and you will have the opportunity to delete your account before the transfer if you do not consent to the new entity's privacy practices.

4.4 With Your Explicit Consent

We may share your information with other third parties not described in this Privacy Policy when you have given us your explicit consent to do so, such as when you authorize us to share information with a specific partner for a particular purpose.

5. Data Security

ex606 implements industry-standard technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

• Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL (Secure Socket Layer) technology, the same level of security used by banks and financial institutions worldwide.
• Secure Data Storage: Personal information stored in our databases is encrypted at rest and protected by multiple layers of security including firewalls, intrusion detection systems, and access controls.
• Access Restrictions: Access to personal data is limited to authorized employees, contractors, and service providers who require the information to perform their job functions. All personnel with data access are subject to confidentiality obligations.
• Password Security: User passwords are stored using one-way cryptographic hashing, meaning we cannot retrieve your original password. You are responsible for maintaining the confidentiality of your password and should never share it with anyone.
• Regular Security Audits: We conduct regular security assessments, vulnerability testing, and penetration testing to identify and address potential security weaknesses in our systems.
• Incident Response: We maintain an incident response plan to quickly detect, contain, and remediate any security breaches, and we will notify affected users as required by applicable law.

6. Data Retention

ex606 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Active Accounts: As long as your account remains active and you continue using our Service, we retain all account-related information to maintain functionality and provide customer support.
• Closed Accounts: After you close your account, we retain certain information for a period of seven (7) years to comply with financial record-keeping regulations, investigate potential disputes or fraud, and protect against legal claims.
• Transaction Records: Deposit, withdrawal, and betting records are retained for seven (7) years in accordance with anti-money laundering regulations and financial auditing requirements.
• Marketing Communications: If you opt out of marketing emails, we retain your email address on a suppression list to ensure we do not accidentally send you promotional messages in the future.
• Legal Holds: If information is subject to legal holds, pending litigation, or regulatory investigations, we retain the relevant data until the matter is resolved, even if it exceeds our standard retention periods.

After the applicable retention period expires, we securely delete or anonymize your personal information so that it can no longer be associated with you as an individual.

7. Your Privacy Rights

As a user of ex606 services in Indonesia, you have the following rights regarding your personal information:

• Right to Access: You may request a copy of the personal information we hold about you, including details about how we use it and with whom we share it.
• Right to Rectification: If you believe any information we hold about you is inaccurate or incomplete, you can request that we correct or update it. You can update most information directly through your account settings.
• Right to Deletion: You may request that we delete your personal information, subject to certain exceptions such as when we need to retain the information to comply with legal obligations or resolve disputes.
• Right to Restrict Processing: You can request that we limit how we use your personal information in certain circumstances, such as while we investigate a concern you've raised about data accuracy.
• Right to Data Portability: You may request a copy of your personal information in a structured, commonly used, machine-readable format that allows you to transfer it to another service provider.
• Right to Object: You have the right to object to our processing of your personal information for direct marketing purposes at any time by opting out of marketing communications.
• Right to Withdraw Consent: Where we process your information based on your consent, you have the right to withdraw that consent at any time, though this will not affect the lawfulness of processing conducted before withdrawal.

To exercise any of these rights, please contact our Data Protection Team at [email protected] with your full name, account username, and a description of your request. We will respond to your request within 30 days. Please note that we may need to verify your identity before processing certain requests to ensure we are sharing information only with the authorized account holder.

8. Cookies and Tracking Technologies

ex606 uses cookies, web beacons, pixel tags, and similar tracking technologies to enhance your experience on our Platform, analyze usage patterns, and deliver personalized content. A cookie is a small text file stored on your device that allows us to recognize you when you return to our website.

We use the following types of cookies:

• Essential Cookies: Required for the Platform to function properly, including maintaining your logged-in session, remembering your preferences, and ensuring security. These cookies cannot be disabled without significantly impacting your ability to use our Service.
• Performance Cookies: Collect anonymous information about how visitors use our Platform, such as which pages are visited most often and whether error messages occur. This helps us improve Platform performance and user experience.
• Functional Cookies: Remember your choices and preferences (such as language, region, game filters) to provide enhanced, personalized features.
• Advertising Cookies: Track your browsing activity across websites to deliver relevant advertisements and measure the effectiveness of marketing campaigns. You can opt out of these cookies through your browser settings or third-party opt-out tools.

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. However, disabling cookies may prevent you from using certain features of our Platform and may result in a degraded user experience. You can find information on popular browsers and how to adjust your cookie preferences at: Chrome: Settings → Privacy and Security → Cookies; Firefox: Options → Privacy & Security → Cookies and Site Data; Safari: Preferences → Privacy → Cookies and Website Data.

9. Children's Privacy

ex606's services are intended exclusively for individuals who are 21 years of age or older. We do not knowingly collect, use, or store personal information from anyone under 21 years of age. Our registration process includes age verification mechanisms, and we require all users to confirm they meet the minimum age requirement before creating an account.

If we become aware that a user is under 21 years of age, we will immediately terminate their account, delete all associated personal information, and forfeit any account balance as per our Terms & Conditions. If you believe we have inadvertently collected information from someone under 21, please contact us immediately at [email protected], and we will take prompt action to investigate and remove the information.

Parents and guardians are encouraged to monitor their children's internet usage and use parental control software to prevent minors from accessing online gambling websites.

10. International Data Transfers

ex606 primarily operates in Indonesia and stores your data on servers located within Indonesia or in secure data centers in jurisdictions with adequate data protection standards. In limited circumstances, we may transfer your personal information to service providers located outside Indonesia who assist us in delivering our services (such as cloud hosting providers, payment processors, or game developers).

When we transfer data internationally, we ensure that appropriate safeguards are in place to protect your information and that the transfer complies with applicable data protection laws. These safeguards may include standard contractual clauses approved by regulatory authorities, ensuring that recipients provide an adequate level of data protection, or obtaining your explicit consent to the transfer.

11. Changes to This Privacy Policy

ex606 reserves the right to modify, update, or replace this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. When we make material changes to this Privacy Policy, we will notify you by:

• Posting the updated Privacy Policy on this page with a new "Last Updated" date at the top of the document.
• Sending you an email notification to the email address associated with your account (if the changes are significant).
• Displaying a prominent notice on our Platform homepage or when you log in to your account.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of the ex606 Platform after changes have been posted constitutes your acceptance of the updated Privacy Policy. If you do not agree with any changes, you should stop using our Service and contact us to close your account.

12. Contact Information

If you have any questions, concerns, or complaints about this Privacy Policy, our data handling practices, or wish to exercise your privacy rights, please contact our Data Protection Team:

• Email: [email protected]
• Subject Line: "Privacy Inquiry" or "Data Protection Request"
• Live Chat: Available 24/7 on our website for immediate assistance
• Response Time: We aim to respond to all privacy-related inquiries within 30 days

When contacting us about privacy matters, please include your full name, account username (if applicable), and a detailed description of your inquiry or request so we can assist you efficiently.